Q. How does the 30-days free trial work?
Ans. After you ‘Sign Up’ you get access for 30 days. We want to make sure that e10 is working to your satisfaction before we ask you for your credit card. It is absolutely on ‘no commitment’ basis. You can choose to discontinue after the free trial. .
Q. Do you have any contracts or cancellation fees?
Ans. No, e10 is a pay-as-you-use service and there are no charges or fees for cancellation or discontinuing. As part of the sign up process you will be agreeing to the broad parameters under which the services are offered. Other than this there is no other contract. You can cancel whenever you want. The payment is applicable at the beginning of the period and there will be no refund for the cancellation during the period. There will be no billing for the subsequent period.
Q. Who owns my data?
Ans. Of course You do! It's your data after all! We want you to be with e10 because you love using the product, not because your data is stuck in it. You can export all your information from e10 any time you need, in any plan.
Q. Is my data safe?
Ans. We take security seriously. Our Servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data-center is EU safe harbor compliant and all e10 plans include SSL encryption to keep your data safe.
Q. Is there a possibility to interface with other systems that we use?
Ans. Yes it is possible. Of course, we do believe that there is no need for other solutions as our solutions can handle end-to-end and that will give you integrated, single source information. We have published API and can provide processed data in the standard format for you to interface with other systems.
Q. How is your system different to Other ERPs and Catering Solutions?
Ans. There are many – one of them - Recipe & Menu is core and forms as Axis for the Food Industry. Non-Industry specific ERPs do not have this. Even in the Industry focused ERPs that have, it is static. e10 enables users to create Menu Plan for a period for the expected quantity. System has built-in business logic to create an automated material plan with the cost. The plan considers yield, wastage, complimentary quantity, etc. It enables inventory planning, storage quantity, order quantity, etc. Each item has 20+ attributes to address industry requirements including HACCP and QHSE. This is just one process area and there are many process areas in the system. For details on other process areas please write to us at firstname.lastname@example.org.
Q. How does your system handle wasteges?
Ans. For each ingredient, system allows users to define the yield % which is considered by the system to arrive at the quantity of ingredient required for a specified output of finished goods. This is one type of wastage handling which is part & parcel of the process and opportunities to avoid or reduce is minimal. There are other types of wastages that are due to inefficient operations that can be monitored and controlled. Under the controllable wastages, wastage is tracked at both ingredient and finished goods levels as part of Inventory control with built in business logic that is proprietary. For details on how we do the wastage calculation please write to us at email@example.com
Q. Will I have the visibility and alert for the purchase price fluctuations?
Ans. System has specific dashboards that will alert on the price fluctuations.
Q. Can the POS work on Smart Phones and Tabs?
Ans. We have taken innovative approach and leveraged technology to make the POS ‘device independent’. Yes POS will work on Smart Phones and Tabs.
Q. What is the lead time for implementation?
Ans. TThe lead time for implementation is real short thanks to our proprietary Rapid Implementation Framework. System is pre-loaded with industry standard core masters like Item, Recipe, Menu, Currency Codes, Rates, etc. Even Accounts, Suppliers, Customers, etc. that are typically client specific are logically pre-configured and they just need to be mapped/ edited / deleted to client’s specifics – no need to create from the scratch. Lead time is estimated to be 15 to 20% of the normal implementation lead time. So the lead time is real short. For details please go through ourImplementation Approach Page.
Q. What types of payment do you accept?
Ans. We accept Visa, Mastercard, Discover and American Express. At this time we only accept payments online so we will not be able to accept purchase orders or accept an order over the phone.
Q. What Support will be Provided at the time of Sign-off and during usage?
Ans. System has been designed in line with Industry standards and is easy to use. Online Manual and Help is available. There will be a dedicated Consultant support over phone or other media like Skype during the implementation and cut-over. The time and duration of the availability will be dependent on the plan you sign up. We do not expect that there would be need for our Consultants' support in day-to-day processing. If required an email support will be provided at free of cost.
Q. Can the system accommodate the procedure or cooking method of the recipe?
Ans. Yes, the system accommodates cooking procedure steps and you can also attach preparation videos to recipe.